Things that make you go, "hummm."

I’m paying for a download speed of 50 MBPS but I’m getting 11 to 15.  My cables are connected.  I unplugged and re-plugged the modem.  I requested a new signal.  I erased my cookies – just in case.  I rebooted.  Nada!  How common is this?  Is it possible that service providers disrupt the line to persuade the consumer by means of agony to bump up their package?  And why is Comcast trying to charge me $250 to install their equipment (for an upgrade) and I’ve been a customer for 13 years and reminded the agents of such.  I know that the economy is tight, but Good God!  Does customer service no longer mean anything? Was it a wave of the 80’s?  Have service providers gotten so boss that they persuade you to say, “F*ck you and goodbye” by being lackadaisical automatons?  I asked one agent to please stop reading from the script… at least it sounded as if he was.  I had to get off the phone with one agent and call Comcast back at the nail salon so I could maintain my good composure.  After following the advice of the third customer service agent, I was put on interminable hold until I had to leave a message.  Needless to say, I’m weighing my other options.  I hope to get a call back from Comcast tomorrow, but I won’t hold my breath.  If they don’t call, I’ll be forced to cancel because I’m too old to tolerate shabby customer service and retarded Internet speeds. Things that make you go, “hummm.”